Privacy Policy
Ingram & Associates Counseling & Consulting
Last Updated: October 22, 2026
Your privacy matters to us. Whether you’re exploring our website, reaching out with a question, or signing up for our newsletter, we want you to understand what information we collect, how we use it, and how we work to protect it.
This Privacy Policy explains how information is handled when you interact with our website. Information related to counseling services and medical records is addressed separately in our Medical Privacy Notice.
1. Information We Collect
You can browse most of our website without providing personal information.
When you interact with certain website features, we may collect:
- Your name, email address, telephone number, and other contact details you voluntarily provide
- Information submitted through contact or inquiry forms
- Your email address when you request a newsletter subscription
- General website usage information, such as pages visited and interactions with our website
- Technical information, including browser type, device information, IP address, and security-related data
We use this information to respond to inquiries, provide requested communications, maintain website functionality, improve the visitor experience, and protect our website from misuse.
We do not intentionally collect medical records or payment card information through our general website forms.
2. Contact Forms and Communications
When you contact us through our website, we use the information you provide to respond to your inquiry, answer questions about our services, or help you determine the next step.
Our website contact forms are intended for general communication and are not designed to receive confidential medical information.
Please do not include diagnoses, treatment histories, Social Security numbers, payment information, or other sensitive personal or medical details in a general website form.
Submitting a contact form does not establish a therapist-client relationship.
If you are an existing client and need to discuss confidential treatment information, please use the communication method provided by your clinician or contact our office directly.
Standard email and general website forms may not provide the same confidentiality protections as a designated secure client portal.
3. Newsletter Subscriptions
We offer an optional email newsletter featuring practice updates, helpful mental health resources, and information about our services.
When you subscribe, we collect your email address and use Brevo, a third-party email marketing platform, to manage subscriptions and deliver newsletter communications.
How Subscription Confirmation Works
Our newsletter uses a double opt-in process.
After submitting your email address, you’ll receive a confirmation email asking you to verify your subscription. Your subscription is confirmed only after you click the confirmation link.
If your email address is already subscribed, you may not receive another confirmation email.
Brevo may process information associated with your subscription, including confirmation status, email delivery, and interactions with newsletter messages.
Newsletter subscriptions are voluntary and are not required to receive counseling services.
You may unsubscribe at any time using the unsubscribe link included in our newsletter emails.
We retain subscriber information as needed to manage newsletter communications, maintain subscription preferences, and comply with applicable legal obligations.
For additional information, please review Brevo’s Privacy Policy.
4. Website Form Processing and Storage
Our website uses GenerateBlocks Pro to process contact and newsletter signup forms.
When submission storage is enabled, information submitted through a form may also be stored in our WordPress website database.
These records may be used to review inquiries, troubleshoot submission problems, and maintain reliable website communications.
Stored submissions are retained and removed according to the retention settings configured for each form.
Newsletter subscriber records maintained by Brevo are separate from submission records stored in WordPress and are subject to Brevo’s processing and retention practices.
Access to stored form information is intended to be limited to authorized individuals responsible for managing website communications.
5. Website Security and Cloudflare Turnstile
We use security measures to help protect our website against spam, automated submissions, and potentially harmful activity.
Some of our website forms use Cloudflare Turnstile, a security service provided by Cloudflare, Inc.
Turnstile helps distinguish legitimate website visitors from automated traffic. As part of this process, Cloudflare may process technical information related to your browser, device, and interaction with our website.
Turnstile may perform security checks in the background without requiring you to complete a visible verification challenge.
For additional information, please review Cloudflare’s Turnstile Privacy Addendum.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, maintain security, understand visitor activity, and improve the browsing experience.
We may use Google Analytics to understand how visitors interact with our website, including which pages are visited and how visitors navigate the site.
Analytics services may collect technical and usage information, including device details, browser information, approximate location, and interactions with website content.
We use this information to evaluate and improve our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.
For additional information, please review the Google Privacy Policy.
7. How We Use and Share Information
We use information collected through our website to:
- Respond to questions and requests
- Provide information about our services
- Deliver newsletters to confirmed subscribers
- Maintain and improve website functionality
- Protect our website against spam, fraud, and unauthorized activity
- Comply with applicable legal obligations
We do not sell personal information collected through our website.
We may share limited information with trusted third-party service providers that support website hosting, form processing, newsletter delivery, analytics, and security.
These providers may process information as necessary to perform their services.
We may also disclose information when required by applicable law or legal process, or when reasonably necessary to protect the rights, safety, or security of individuals or our organization.
Medical information related to counseling services is subject to additional confidentiality protections and applicable law.
8. Information Security
We take reasonable administrative and technical measures to protect personal information submitted through our website against unauthorized access, misuse, alteration, and disclosure.
However, no website, electronic storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.
For this reason, we encourage visitors not to submit sensitive medical, financial, or identifying information through general website forms or standard email.
9. Children’s Privacy
We are committed to protecting the privacy of children.
We do not knowingly collect personal information directly from children under the age of 13 through our website without appropriate parental or legal guardian consent.
Parents or guardians who have questions about counseling services for minors should contact our office directly.
Information related to counseling services for minors is handled in accordance with applicable consent and confidentiality requirements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, scheduling services, social media platforms, and other external resources.
These services maintain their own privacy policies and data-handling practices.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
11. International Data Processing
Some third-party providers supporting our website may process or store information outside the United States.
When information is transferred or processed internationally, its handling is subject to applicable laws and the privacy and security practices of the relevant service providers.
12. Your Privacy Choices
You may contact us to ask questions about personal information you have submitted through our website, request a correction, or request deletion where applicable.
You may unsubscribe from optional newsletter communications at any time.
Requests involving counseling records or protected health information are handled under applicable law and the procedures described in our separate Medical Privacy Notice.
13. Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, technology, or legal obligations change.
When changes are made, we will post the revised policy on this page and update the date at the top.
14. Contact Information
If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact us.
Ingram & Associates Counseling & Consulting
1402 Royal Palm Beach Blvd.
Suite 400B
Royal Palm Beach, FL 33411
Phone: (561) 792-9242
Fax: (561) 792-9243